STEMConnectsSTEMConnects

Help Center

Find answers to your questions and get the support you need.

Browse by Category

Getting Started
Learn how to use STEMConnects as a student or tutor
  • Creating an account
  • Setting up your profile
  • Finding tutors
  • Booking sessions
Account & Profile
Manage your account settings and profile information
  • Profile setup
  • Account settings
  • Password reset
  • Email verification
Payments & Billing
Questions about payments, refunds, and billing
  • Payment methods
  • Session payments
  • Refunds
  • Billing history
Messaging & Communication
Using the messaging system and communication features
  • Sending messages
  • File sharing
  • Notifications
  • Video calls
Technical Support
Troubleshooting technical issues and platform problems
  • Login issues
  • Video problems
  • Browser compatibility
  • Mobile app

Frequently Asked Questions

How do I book a tutoring session?

To book a session, browse our tutors, select one that matches your needs, and choose between instant booking or submitting a bid. For instant booking, you can select an available time slot and pay immediately. For bidding, you can negotiate the price and time with the tutor.

What subjects do you offer tutoring for?

We specialize in STEM subjects including Mathematics, Physics, Chemistry, Biology, Computer Science, and Programming. We also offer tutoring for related subjects like Statistics, Engineering, and Data Science.

How much does tutoring cost?

Tutoring rates vary by tutor and subject, typically ranging from $25-75 per hour. You can see each tutor's rates on their profile page. We also offer package deals and discounts for multiple sessions.

Can I cancel or reschedule a session?

Yes, you can cancel or reschedule sessions up to 24 hours before the scheduled time without penalty. Cancellations within 24 hours may incur a fee. Contact your tutor directly or use the platform's rescheduling feature.

How do I become a tutor?

To become a tutor, click 'Become a Tutor' in the navigation menu, fill out the application form, upload required documents (transcripts, certifications), and wait for our review team to approve your application. The process typically takes 3-5 business days.

What technology do I need for online sessions?

You'll need a computer or tablet with a webcam and microphone, a stable internet connection, and a modern web browser. We recommend Chrome, Firefox, or Safari. Our platform works on most devices and operating systems.

Still Need Help?
Can't find what you're looking for? Our support team is here to help.

We typically respond within 24 hours